Privacy Policy
This Privacy Policy explains how Relax India ("we", "us", "our") collects, uses, discloses, and protects the personal information of visitors to our website and studio guests. We respect your privacy and handle personal data in a careful, lawful way. This policy applies to information collected through relaxindia.in and in-person interactions at Lotus Wellness Studio, 12 MG Road, Indiranagar, Bangalore, Karnataka 560038, India. For questions or to exercise your rights, contact us at [email protected] or call +91 80 2555 4321.
Information we collect
We collect information you provide directly when booking, contacting us, or registering for events. That includes name, email, phone number, appointment preferences, and any necessary health or accessibility information you choose to share for safe participation. We also collect technical data automatically when you visit our website, such as IP address, browser type, device identifiers, pages visited, and referral data. We use cookies and similar technologies to support site functionality and analytics. We do not collect payment details directly on the site; payments are processed through secure third-party payment providers and we only store confirmation and invoice data necessary for bookkeeping and refunds.
How we use your information
We use personal information to provide and manage bookings, deliver services, respond to inquiries, and send service-related communications such as confirmations and reminders. We use technical data to maintain and improve the website, diagnose issues, and understand site usage patterns. With explicit consent we may send occasional marketing updates about programs or events; recipients can unsubscribe at any time. Where health or accessibility information is provided, it is used only to ensure safe participation and is shared only with facilitators on a need-to-know basis. We avoid collecting unnecessary sensitive data and retain personal information only as long as required for its purpose or as permitted by law.
Cookies and tracking
We use necessary cookies to keep the site functioning and optional cookies for analytics to help improve user experience. Our cookie banner gives you the choice to accept or reject optional cookies. Necessary cookies support form submissions, session integrity, and basic accessibility. Analytics cookies provide aggregated, anonymised metrics about how visitors use the site. We do not use tracking for targeted advertising across other sites. You can manage cookie preferences via the cookie banner or through your browser settings; however, disabling some cookies may affect site functionality.
Data sharing and third parties
We do not sell personal information. We share data only with trusted third parties that provide services on our behalf, such as booking platforms, payment processors, and analytics providers. These partners are contractually bound to process data only for the purposes we specify and to maintain appropriate security safeguards. If required by law or to protect rights (for example, in response to lawful requests or emergencies) we may disclose information. For workplace or group bookings, we may share limited information with an authorised organisational contact when necessary to coordinate services, with your consent where appropriate.
Security and retention
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, and misuse. These measures include access controls, secure data storage, and routine review of practices. While we strive to protect data, no internet transmission is fully secure; if you suspect a data incident, contact us immediately. We retain contact and booking records for as long as necessary for operational, legal, and accounting purposes, typically a period aligned with local recordkeeping requirements. When data is no longer needed it will be securely deleted or anonymised.
Your rights
You may request access to the personal data we hold about you, request correction of inaccurate information, and request deletion where applicable under law. You may also object to certain processing or request restriction of processing in specific situations. To exercise these rights, contact us at [email protected] or by post to Lotus Wellness Studio, 12 MG Road, Indiranagar, Bangalore, Karnataka 560038. We will respond within a reasonable timeframe and comply with legal requirements when fulfilling valid requests. If you are not satisfied with our response you may lodge a complaint with the supervisory authority in your jurisdiction.
Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal data from children under 16 without parental consent. If a parent believes we have collected information about a child, please contact us and we will promptly take steps to delete the data as appropriate.
Changes and contact
We may update this Privacy Policy to reflect operational or legal changes. Substantial changes will be communicated on this page and, if appropriate, by email. This policy is effective from the date noted below. For questions, requests, or privacy concerns contact: Relax India, Lotus Wellness Studio, 12 MG Road, Indiranagar, Bangalore, Karnataka 560038, India; Phone: +91 80 2555 4321; Email: [email protected]. Effective date: 2026-01-10.